Touch the Zenith of Business Communication through SMS Xprez

The role of obtainment and proper dissemination of information in today’s business world need not be underscored. In today’s cut throat competition, business houses need to have a carefully tailored communication infrastructure that will not only help to secure business but also ensure customer loyalty in the future. A parallel constraint that these corporate houses encounter is to deliver and obtain effective, focused information at the least cost. In the current era of booming information technology, SMS (Short Messaging Service) is playing a pivotal role in offering just the right kind of solution

Benefits of SMS

• Delivery of notifications and alerts to multiple subscribers at a time

• Guaranteed message delivery

• Reliable, low-cost communication mechanism for concise information

• High Reach and High Response to Calls-to-Action

• Ability to screen messages and return calls in a selective way

• Increased subscriber productivity

• Ability to receive diverse information

• Creation of user groups

• Integration with other data and Internet-based applications

SMS Xprez

SMS Xprez is a powerful solution framework, that allows business houses to harness the power of SMS as cost effective and reliable communication medium.
 

Features at a glance:
 

• Enables sending and receiving of SMS using PC

• Send SMS using GSM Modems, SMPP gateways or HTTP gateways

• Manage the storage of the messages

• Manage contacts with address book

• Schedule delivery of messages

• Automated query based services

• Easy integration with any existing application

• Multi-user network based application to function as a groupware

• Customizable business components to integrate SMS with any vertcial

• No operator intervention required
   

Application Areas:

SMS was initially designed to support limited-size messages, mostly notifications and numeric or alphanumeric pages. While these applications are and will continue to be widely used, there are more recent niches that SMS still can exploit.

• Insurance Reminders:
  
  An Insurance Company sent reminders to policyholders to remind them on payments due, and in advance for the clients to plan payments. Most of the information was sent by mail, and a follow up was made over the phone.
   

• Need:
  
  In many cases the client would not receive the reminder till it was past the due date, or receive it on time and ignore it. Calling over the phone was not a foolproof method either some did not answer calls received from unknown numbers, while some received calls and forgot to follow up afterwards.
   

• SMS Xprez Contribution:
  
  SMS Xprez was integrated at the database level with the main Insurance Application at use in the Insurance Company. This integration led to the existing application alerting SMS Xprez whenever a message was to be sent. SMS Xprez would then send the message to the desired mobile number.
  
  The “Send Message” report generated by SMS Xprez provided details to users on those messages that failed, due to wrong number or user not available. This feature gave the company options to update their database.
  
  SMS Messages have a higher chance of being received and viewed, by the Insurance Company's clients. Moreover the messages can be stored in the recipients' mobile phone and can be referred to later for payments and follow-ups.